Barnstorm Presentation Series 2011

The 2011 Barnstorm Presentation Series has applied for recertification credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI).

TSHHRAE – The Texas Society of Healthcare Human Resources Administration and Education is a 501© 3 ORGANIZATION. EIN 14-1856752

Navigating Your Way to Leadership Success: Gaining Perspective Strategies

Presentation Topics Include:

Union Avoidance Begins Before a Union is at the Door

Description:

An employer can help avoid a union by effectively addressing the needs of its employees before a union campaign even starts, but clearly in order to do that, the employer has to first know what those needs are. This presentation will help you recognize what the issues are in your workplace, outline the steps the unions take to gain interest and momentum to launch a campaign, and let you know what you can and cannot say. The bottom line in achieving union avoidance is to improve employee relations so employees don’t feel the need for a third party to voice their concerns.

Learning Outcomes:

• Discuss how to recognize signs that your hospital may be ripe for union organizing
• Describe the steps of union organizing
• Express the appropriate communication related to employees and unions

FMLA is More Than a 4-Letter Word

Description:

The Family and Medical Leave Act is an on-going challenge for all managers because its rules are so complex. This presentation will help educate the front line manager on what they must—and must not—do when it comes to the FMLA.

Learning Outcomes:

• Describe the updates to the Family Medical Leave Act (FMLA)
• Discuss the impact of FMLA and front line managers
• Discuss what really qualifies as FMLA

Hiring the Right Employee - Techniques for Hiring Talent that will Help Raise Patient Satisfaction

Description:

Patient Satisfaction metrics are already influencing consumer choices about where they go for medical care. Metrics like HCAHPS may impact reimbursement rates as well.  HR and recruiting teams can make an impact and drive results.  By hiring employees that are proven to perform well on the key performance criteria of the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey, HR can make a difference.  This presentation provides a framework for how hospital teams can build a hiring process to pre-screen talent for HCAHPS excellence.

Learning Outcomes:

• Discuss the importance to HCAHPS to their organization
• Articulate how HR can make an impact to their organization's HCAHPS efforts
• Evaluate their hiring process relative to best practices for screening talent for HCAHPS excellence

Employee Retention & Satisfying Employees

Description:

Are you finding it difficult to attract and retain qualified employees? Is employee turnover impacting your organization’s ability to serve customers and maintain employee morale? In this interactive session you will examine solutions, examples and best practices of how to deal with the most vexing challenge many organizations are facing.

Learning Outcomes:

• Interactive Brainstorming Session
• Discuss and understand your organization's culture
• Evaluate how to set expectations
• Discuss how to address the low, middle and high performers